Terms of Service - Updated 11/26/2025

By requesting a quote or booking a cleaning with Gleam Bee Cleaning Service through phone, email, or our website, you agree to our service terms. This is not a contract. We will never ask you to sign a contract with us. If you are ever unhappy with our service, you are free to choose another cleaning company that better fits your needs. Our priority is that you are happy and satisfied with your cleaning service.

Office Hours:

Monday through Friday from 8:00 a.m. to 4:00 p.m. If we are very busy, you may get our voice mail. Calls are returned promptly. If you reach us after hours, we will return your call by the next business day.

Holidays:

Our offices are closed on all major holidays which are; New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, & Christmas.

Newsletters/Photos:

You will receive an occasional newsletter or email from us. Our newsletters contain important updates on holiday closures, snow days, interesting home management tidbits, and information on additional services or specials.

From time to time we may snap a photo of a room or something within the room that we have cleaned. We may use these photos in our training programs for new staff, our client portfolio, and social media. Your personal information such as name, address, or anything of that nature will always be kept confidential. If you would like to opt out of this, please let us know.

Customer Feedback:

Each of our clients has different needs. Please keep us informed of any comments or suggestions you may have. The more specific feedback we receive, the better cleaning our staff can do for you. If you are not satisfied with the cleaning, please let management know of your concerns within 24 hours of the service.

Technology:

Gleam Bee Cleaning Service utilizes technology to provide a smoother customer experience. You will receive an automated reminder email three days prior to service, as well as a reminder text the day before. You may respond to the email, or text that is sent. You will have the opportunity to opt out of these. You will also receive a follow up survey after each cleaning via email.

Our cleaning techs work from a scheduling app on their phones and GPS coordinates are registered at the time of input, this ensures they arrive and leave each home safely.

OUR SERVICES

Products:

Gleam Bee Cleaning Service provides the products and equipment necessary to clean your home. Our products are earth-friendly and completely safe for your surfaces. If you would like us to use a product we do not carry, then please provide that product and we will be happy to use it in your home. We cannot, however, guarantee the safety of products that you provide. For heavy build-up or stains, we may request your permission to use a stronger cleaning agent, which may contain toxins. Please ask our office if you would like more specific information on our products.

Customized cleanings are available to fit each need. Please communicate these needs to our management staff and we will be happy to accommodate them, so long as the requests are for tasks in which our cleaner has been professionally trained. We offer several different types of cleanings tailored to your needs. Below is a list of the tasks performed on each type of cleaning, and how our time is used.

Cleaning Times:

We do our best being prompt to meet the cleaning time indicated, but traffic and other clients may affect our schedule. If our scheduled cleaner will be more than 30 minutes late, we will contact you. If no arrival time is listed on your quote form, then the cleaning will be completed between the hours of 9:00 a.m. and 5:00 p.m. Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than exact arrival time.

Payment Policy:

Payment is due on the day of service by credit card or debit card. By scheduling service, you authorize Gleam Bee Cleaning Service to charge your card for the agreed cleaning fee, as well as any applicable tips, additional services, or fees, including cancellation fees.

Clients will receive advance notice of any price increases. Gleam Bee Cleaning Service reserves the right to adjust prices at any time. All credit card information is securely stored and handled according to PCI compliance standards.

The cardholder authorizes Gleam Bee Cleaning Service to charge the amount shown on the invoice to the credit card provided, in accordance with the issuing bank’s cardholder agreement. A convenience fee of 3% will be added, subject to change based on merchant fees. The cardholder also authorizes Gleam Bee Cleaning Service to securely store their card information for future use and agrees that the card may be automatically charged for scheduled services.

Late Payment Policy

Any payment not received by the scheduled service date will be considered past due. Past-due accounts are subject to a late fee of $25, plus interest at 1.5% per month (18% APR) on the outstanding balance. Additional fees incurred to recover payment, including returned payment fees, collection costs, or administrative charges, may also apply.

Gleam Bee Cleaning Service reserves the right to suspend or decline future services until all outstanding balances, including late fees and interest, are paid in full.

Late Cancellation/No Show Fees:

If you wish to cancel or reschedule a cleaning appointment we require at least 48 business hours’ notice (excluding weekends). We must adhere strictly to this policy to prevent lost wages for your cleaner. Should a cleaning appointment be canceled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning’s cost is charged to the credit card on file. Should cleaning be rescheduled by the client less than 48 hours in advance, and not canceled, a fee of $25.00 will be charged. You may reschedule or cancel cleanings by emailing [email protected] or contacting our office at 210-899-2675.

On the rare occasion that Gleam Bee Cleaning Service must reschedule or cancel your cleaning less than a 48 hours’ notice, a $15.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.

Weekly client’s: If you need to skip a cleaning, the price on your next cleaning will increase to a bi-weekly price (for the next cleaning only).

Bi-weekly client’s: If you need to skip a cleaning, the price on your next cleaning will increase to a monthly price (for the next cleaning only).

4-week Client’s: If you need to skip a cleaning, the price on your next cleaning will increase by $65.00 (for the next cleaning only).

When appointments need to be canceled or skipped, it will take our cleaners longer to complete your next cleaning. This increase is to allow for that additional time. While we do not typically bill by the hour, we do look for a certain hourly range, and changing the frequency of cleaning affects our time.

Pets:

We are a pet-friendly company and appreciate your help in making sure pets will be safe and secure on cleaning days. Our office should be made aware of any special requirements for safeguarding your pet(s).

For health reasons we have instructed our staff to leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams will clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.

Inclement Weather:

Sometimes the weather or roads are flooded or snowy/icy. In these instances, we will do our best to make it to your regular cleaning while keeping the safety of our staff as a number one priority. If we must cancel due to the weather, we ask that you are flexible with us as the schedule will change. We will do our best to add you to the schedule within the next 48 hours after our closure. We will not offer any credit or charge a cancellation on cleanings that are rescheduled due to the weather.

Assigned Cleaner: 

To improve efficiency and reduce travel time between appointments, Gleam Bee Cleaning Service assigns cleaners based on their route and availability for each day. As a result, your cleaner may change from visit to visit.

We are unable to guarantee requests for a specific cleaner. Rest assured, all of our cleaners are trained and will follow your home’s customized Work Order to ensure consistent, high-quality service.

Gratuity:

Gleam Bee Cleaning Service never requires tipping, but you may tip if you would like. On several occasions, we are asked what a “typical cleaning tip” should be. We let our clients know they are not required, but if they wish to do so 10-20% of your cleaning price is industry standard. Just leave your tip with your payment and management will make sure that the money is distributed properly. That is just a special thank-you for our hard work. Also, leaving us a note of appreciation means so much to us. We sincerely appreciate your business. 

Your Valuables:

If you have valuables or heirlooms, including but not limited to any irreplaceable, collectible or expensive objects, it’s preferred that these items be secure and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure jewelry, money, credit cards, and checkbooks. We are not responsible for missing items that have not been locked/secured for safekeeping. If there is an item that is believed to be missing, it must be reported to us within 24 hours from the completion of the service in efforts to properly investigate the issue.

Loss or Breakage:

While we take every precaution to care for your belongings, accidents can occasionally happen. Our staff is trained to handle items carefully, but sometimes breakage or damage occurs despite our best efforts.

1. Reporting & Inspection:

Any suspected damage must be reported to Gleam Bee Cleaning Service within 24 hours of service completion to allow proper investigation.

Please save the broken or damaged item for inspection.

2. Preventive Measures:

Before service, please move fragile, expensive, or unstable items (e.g., figurines, glassware, top-heavy objects, or items not securely attached) to areas we will not clean, or inform us if you prefer we skip those areas.

We cannot take responsibility for items that are unstable or improperly secured (e.g., pictures not hung properly, wobbly furniture, or items prone to tipping).

3. Liability & Compensation:

Gleam Bee Cleaning Service will pay up to $100 per broken or damaged item.

Items valued over $25 must have verifiable value for compensation.

In some cases, we may arrange repair by a professional restoration company instead of replacement.

We reserve the right to repair or replace damaged items at our discretion.

Glass Shower Door(s):

You are responsible for notifying us if your glass shower door(s) are NOT 100% secure. However, the team that arrives to service your home will inspect your shower door(s) to make sure that they are fully secure before cleaning the shower. If upon inspection the team recognizes that your shower door(s) are not fully secure you will be notified of the risks immediately. At that time, our cleaners will skip cleaning them to avoid damage.

At your next cleaning, you have the option to decline service of your shower and/or shower door(s) or we can proceed with service. If the client decides to proceed with service of the shower and/or shower door(s) pictures of your shower door(s) will be taken prior to the start of servicing the shower doors(s). Additionally, the client agrees not to hold Gleam Bee Cleaning Service nor its employees responsible if this results in the shower door being damaged/broken. Gleam Bee Cleaning Service is not responsible for damage due to faulty and/or improper installation of any item.

Lifting & Climbing & Bending:

Our employees are very important to us. We take extra precautions to keep them safe, so they do not climb higher than a 3 ft 2-step ladder, move or lift items heavier than 20 lbs., or clean floors on their hands and knees, except for bathroom floors. These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. However, there might be times when you want us to move furniture for example; tables, large chairs, etc. in these cases we are not responsible for; their breakage due to aged/old or faulty manufacturing nor are we responsible for any damage moving these items may cause to your floor.

The cleaning team will not move furniture that contains electronics. The cleaning team will not pull out any appliances (for example a stove, fridge, washer/dryer) however if you move it prior to the cleaning visit to allow access we would be more than happy to clean the exposed areas. We do ask that you place the appliances back into their proper place as well.

Non-Solicitation of Employees:

When a client enters into an agreement for services with Gleam Bee Cleaning Service, the client understands that they will pay a $2,500 training fee to Gleam Bee Cleaning Service should they choose to engage in a working relationship directly with any employee during the course of their service.

Pricing Accuracy & Policy Enforcement

In the event that a discount, refund, price adjustment, or promotional rate is misquoted verbally or in writing, Gleam Bee Cleaning Service reserves the right to correct the error and follow the official pricing and refund policies. Misquoted amounts, accidental discounts, or unauthorized promises will not be honored

Customer Code of Conduct

We spend a lot of time and effort training our employees to be professionals. We expect common courtesy when engaging with you. If you fail to reciprocate the professionalism that we show, we will have no choice but to end the relationship immediately.

Expectations of Customer Behavior

● Respect and Courtesy: Customers are expected to treat all team members with respect and courtesy at all times. This includes refraining from using abusive, offensive, or discriminatory language and behavior.

● Professional Communication: Customers are encouraged to communicate any concerns, feedback, or complaints in a constructive and professional manner. Disagreements or dissatisfaction should be expressed calmly and respectfully.

● Non-Discrimination: Discrimination based on race, ethnicity, age, gender, religion, sexual orientation, disability, or any other characteristic will not be tolerated.

● Compliance with Policies: Customers are required to comply with all company policies, guidelines, and procedures during their interactions with team members. This includes adherence to terms of service, financial policies, and any other contractual obligations.

● Physical and Verbal Conduct: Any form of physical or verbal harassment, threats, intimidation, or coercion towards any team members is strictly .

If any of the above happens, our team will leave the job site immediately, you will be billed for the full amount of cleaning, and services will be discontinued for your home in the future. There are no exceptions to this.

prohibited.

● Filing a chargeback for services that were completed, authorized, or not eligible for a refund under our policy is considered intentional chargeback fraud. Any client who knowingly disputes a legitimate charge is engaging in first-party credit card fraud. Gleam Bee Cleaning Service will immediately submit full documentation to the financial institution, including service records, time-stamped communication, photos, and signed agreements.

In cases of intentional chargeback fraud, Gleam Bee reserves the right to:

Pursue reimbursement for the disputed amount, all chargeback fees, administrative fees, and collection costs, Report the fraudulent activity to the bank’s fraud department, Terminate all future services permanently, Send the account to collections, Initiate civil action to recover losses, if necessary.

Knowingly disputing a legitimate charge is theft of services and will be treated as such.

By accepting this quote, you understand that if you violate the customer behavior expectations, you will be billed for the full amount of cleaning that was initially quoted or the adjusted quote upon arrival.

100% Satisfaction Guarantee:

Gleam Bee Cleaning Service strives to offer 5 star cleaning services for our clients. If you are unhappy with any cleaning service provided, please notify us within 24 hours of service for us to address and correct the problem. If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge.

If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we are not able to correct the problem for you nor will we be able to compensate for your inconvenience.

GOOD TO KNOW AND DO’S AND DON’TS

Getting Ready for the Cleaning - Don’t clean before we arrive, but do pick up as much as possible. This will allow us to focus more on the detail and quality for you. Please clean dishes out of the countertops/sink. 

Pet Policy - We love them and 99% of all our clients have them! For everyone's comfort and safety, please secure your pets in a room away from the cleaning area during our service. Please note that we do not clean up after sick pets or pet accidents. 

The Setting - The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our cleaners can work uninterrupted. Try to schedule your cleaning day when there will be fewer people at home. Please secure pets and keep children in another area of the home. 

Toilet Brush - Please have a toilet brush by each toilet in the home. 

Where do I put my toothbrush? - Please put toothbrushes away when it is your scheduled cleaning day. 

Televisions and Electronics - Gleam Bee Cleaning Service will not clean televisions, computer monitors, or other electronic devices. Please ensure these items are dusted or maintained separately, as we do not assume responsibility for damage to electronics.

Clutter Rule - If excessive clutter prevents access to areas, it will not be cleaned. We ask that you pick up all the clutter and toys so we can focus on cleaning. 

Bed Skirts - We will not be responsible for any damage caused to bed skirts by vacuuming and mopping. 

Bed Making (same linens) - For maintenance cleaning, we will make all beds in bedrooms cleaned. This is making the bed with the linens and comforters/duvets/pillow which are already in place. 

Replacing Sheets/Comforters (new linens) - Maintenance cleaning comes with one (1) bed making with replacement sheets/comforters. If more beds are necessary we will add on an additional $25.00 per bed (or $30.00 to strip and remake) to do so. Or if you have excessive pillows to “stage” on your bed there could be an additional charge. Note - we do not do laundry. 

Special Items - * Please tell us anything to avoid cleaning due to actual intrinsic value or emotional value (such as personal items). We ask that you email photo(s) of these items and their location, so we can inform our team to [email protected] 

Wood Floors - It is your responsibility to place coasters or felt under all heavy or sharp furniture legs. 

Blinds - We take care when cleaning blinds, but due to their age or condition, we cannot be responsible for any damage that may occur during feather dusting, vacuuming, or wiping. 

Ovens - If you would like the oven interior cleaned, we will be more than happy to do that for you for an additional charge of $60.00 for a single oven and $90.00 for a double oven. 

Blue Oven Interior (skip reading if this does not apply) - * If you have an oven with a blue interior AND you would like an oven cleaning - we need to be notified 7 days in advance of the cleaning with the brand and model so we can contact the manufacturer about cleaning specifics. These are very special and we will adhere to the manufacturer's recommendations. If this cannot be done, oven cleaning will have to be postponed. 

Refrigerators/Freezers - $60.00 Each (Sub Zero’s $150.00) 

Quality Control - Your feedback is important to us! At Gleam Bee Cleaning Service, we rely on your input to make sure our work meets your expectations. If something isn’t right, let us know so we can fix it.

Even the best cleaning services can have occasional hiccups—our team is human—but we are committed to addressing any issues you report. Our staff takes pride in their work and appreciates knowing when a service doesn’t meet your standards.

Add-ons

Oven interior is free of burnt food and is shiny

Refrigerator interior is cleaned

Baseboards hand wiped

Blinds hand wiped

Ceiling fans hand wiped

Light fixtures hand wiped

Window Sills hand wiped

Door frames & doors are hand wiped

A minuscule list of things we CANNOT do:

● Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped
● Clean the interior of curio cabinets (will only feather dust exterior)
● Provide any pet or children-related services, nor empty diaper pails
● Clean/Shampoo carpet
● Clean chandeliers or remove any light fixtures
● Provide stain removal
● Wash walls
● Clean exterior of windows
● Remove paint
● Service outdoor areas
● Clean areas above the reach of our 2 ft step-ladder
● Clean animal waste or litter
● Wash and put away dishes, if there are dishes in the sink, we will move them to clean the sink and place them back in the sink
● Laundry
● Our policy on encumbers, like a desk full of paperwork, if there are more than six items on the surface, we only swifter the items and the surface

Gleam Bee Cleaning Service reserves the right to refuse to service homes with ANY insect infestation (including seasonal). If our cleaners find an infestation, the cleaning staff will leave the property. We will contact you immediately and charge the full price of the cleaning.

If you have any questions about our policies please feel free to reach out to us!

[email protected]
210-899-2675