Frequently asked questions

These FAQs are designed to help answer common questions about our company and the services we offer. Whether you're curious about our cleaning process, scheduling options, or pricing, you'll find useful information here to guide you. If you have any additional questions, feel free to reach out to us directly!

What services do you offer?

We offer residential and commercial cleaning, including deep cleaning, recurring cleaning, move-in/move-out cleaning, and customized cleaning plans.

How do I book a cleaning service?

You can book our services online through our website or by calling our customer service line.

What areas do you serve?

We serve various locations across San Antonio, Texas.

What cleaning products do you use?

We use commercial grade eco-friendly, non-toxic cleaning products as much as possible. When it comes to heavy build-up, we will use more harsh cleaning products.

Do you provide all the cleaning supplies?

Yes, our team comes fully equipped with all the necessary cleaning supplies and equipment. However, we are okay as well if you want us to use a specific product in your home. Just let us know ahead of time.

Can I request green cleaning products?

Yes, we prioritize green cleaning, but if you have specific products you'd prefer us to use, please prepare them and leave them for the cleaners.

How much do your cleaning services cost?

Pricing depends on the size of the space and the type of cleaning. You can get an estimate for your cleaning on our website or call us directly at (210) 876-2225.

Is your cleaning team insured?

Yes, all our staff members are fully insured and bonded for your protection.

How frequently can I schedule cleanings

We offer flexible scheduling, including one-time, weekly, bi-weekly, and monthly cleaning services.

Do I need to be home during the cleaning?

No, you do not need to be home. Many clients provide a key or entry instructions, and we ensure your property is secure.

Can I schedule a cleaning service on the weekend?

Unfortunately, we do not clean during the weekend.

What is included in your maintenance cleaning service?

Maintenance cleaning includes dusting, vacuuming, mopping, cleaning bathrooms and kitchens, and emptying trash bins. We can send you a full checklist of what’s included in this clean.

What is included in your deep cleaning service?

Our deep cleaning services include more detailed work like scrubbing baseboards, cleaning inside appliances, and more.  We can send you a full checklist of what’s included in our deep cleaning service.

What is included in move-in/move-out cleaning services?

We specialize in thorough move-in and move-out cleaning to help you prepare or leave a space in top condition. We can send you a full checklist of what’s included in this clean.

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Can I customize my cleaning package?

Absolutely! We offer customizable cleaning options to match your exact preferences. You can add or remove services, change the schedule, and prioritize certain tasks based on your needs.

What payment methods do you accept?

We accept cash, check, and online payment via your card on our system.

Is tipping required?

Tipping is not required but appreciated if you feel the team has done an exceptional job.

Can I reschedule or cancel my cleaning appointment?

Yes, you can reschedule or cancel with 48 hours' notice. We will need to charge you with a cancellation fee for last minute cancellations.

What should I do to prepare for the cleaning?

We recommend picking up personal items and securing valuables. This allows our team to focus on cleaning.

How long will the cleaning take?

The time needed depends on the size and condition of your space. Call us for an estimate!

Do you offer carpet cleaning?

We don’t provide specialized carpet cleaning, as our team isn’t trained for it and lacks the necessary equipment. However, we do include thorough vacuuming with our regular cleaning services.

Book online to claim your $50 voucher

Book online to claim your $50 voucher

Our San Antonio Home Cleaning Services

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Make a difference with us!

Join Gleam Bee Cleaning Service in our commitment to help patients battling cancer.

Each month, Gleam Bee Cleaning Service team members generously donate their time and expertise to Cleaning for a Reason, a charity dedicated to easing the burden for cancer patients. Our team selflessly offers free home cleaning services to individuals undergoing cancer treatment.


Through their unwavering commitment, Gleam Bee ensures that cancer patients can focus on their health and well-being without the added stress of household chores.

SERVICE AREAS

San Antonio, TX

Bulverde
San Antonio
Stone Oak

Timberwood Park

CONTACT US

OFFICE HOURS

Monday - Friday

8:00am - 5:00pm

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